Questions

Everything, answered plainly.

Is every piece authentic?

Yes. Every piece is authenticated by our in-house specialists before it is listed, and the documentation that accompanies it describes its materials and, where applicable, its provenance. Authentication reflects our professional opinion based on available evidence and does not constitute a guarantee of future resale value.

What do the jewelry disclosures mean?

Each gemstone piece lists its metal and karat, whether the stones are natural or laboratory-grown, any treatments, and the carat weight — the disclosures required by the FTC Jewelry Guides. Certification laboratory reports are linked where available.

How fast is shipping, and is it insured?

Orders are processed within 1–3 business days and delivered in 2–5 business days via insured carriers. A signature is required for deliveries over $500, and all shipments are fully insured against loss or damage in transit.

What is the return policy?

Unworn pieces in original condition, with all tags and packaging, are returnable within 14 days of delivery for a full refund to the original payment method. Engraved, sized, custom, or altered pieces are final sale. Refunds are issued within 5–10 business days of our receiving and inspecting the returned item.

Do you ship internationally?

Not at launch — the store ships within the United States only.

How do I care for my piece?

Care instructions are listed on each product page. In general, store jewelry in a dry, separate pouch or box, avoid contact with perfume, cosmetics, and household chemicals, and have fine jewelry professionally cleaned and inspected annually.

How do I place an order or ask about a piece?

Email concierge@sagor.com or call +1 (212) 555-0142, Monday–Friday, 9:00 a.m.–6:00 p.m. ET. We respond within one business day.