Legal
Returns & Refunds
Return window
Unworn pieces may be returned within 14 days of delivery for a full refund to the original payment method, provided they are in original condition with all tags and packaging.
Exclusions
Engraved, sized, custom, or altered pieces are final sale and cannot be returned. Items showing wear, damage, or missing tags are not eligible.
How to return
Email concierge@sagor.com to request a return authorization and prepaid insured shipping label. Pack the piece in its original packaging and include all documentation.
Refund timing
Refunds are issued within 5–10 business days of our receiving and inspecting the returned item.
Exchanges
We do not offer direct exchanges; return the original piece and place a new order.
Defective items
If a piece arrives damaged or not as described, contact us within 48 hours of delivery for a prepaid insured return and full refund or replacement.