Legal
Privacy Policy
Information we collect
We collect the information you provide when you create an account, place an order, or contact us: name, email address, phone number, billing and shipping addresses, and order details. Payment card data is collected and processed entirely by our payment processor (Stripe); we do not store full card numbers. We also collect device and usage information through cookies and similar technologies, including IP address, browser type, referring pages, and pages visited.
How we use it
We use your information to fulfill and ship orders, process payments, prevent fraud, provide customer support, and — with your consent — send marketing email. We may share information with service providers who perform these functions on our behalf (payment processing, shipping carriers, analytics), under contracts that limit their use of your data. We do not sell your personal information.
Your rights
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect and how it is used, to request deletion, to correct inaccurate information, to opt out of the sale or sharing of personal information, and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To exercise your rights, contact us at the address below; we will verify your identity before responding. Residents of other states with similar laws may have comparable rights.
Retention
We retain order and account records for as long as needed to fulfill the purposes described, and as required by tax, accounting, and legal obligations (typically seven years for transaction records).
Cookies
See our Cookie Policy for details on the cookies we use and how to manage them.
Changes
We may update this policy from time to time; the effective date appears at the top. Material changes will be posted here.
Contact
Questions about this policy or to exercise your privacy rights: concierge@sagor.com. We respond within one business day.